The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
We have a special discount code for our Instagram followers. You can find us on instagram @tenderlovecardstock (www.instagram.com/tenderlovecardstock).
You can also sign up for our newsletter (http://eepurl.com/cmK0Y5) to receive 15% off your first order!
Our current turnaround time is between 3 and 5 business days. This is the time required to create, package and prepare our handmade products for shipment.
See our shop policies > www.etsy.com/shop/tenderlovecardstock/policy for the time required for your order to be delivered after the ship date.
We'll do our best to have orders shipped as quickly as possible!
Canada: If shipping is upgraded, yes. No tracking with "standard" shipping.
USA: Yes. All orders will include tracking! Tracking will become active once your order has crossed the border into the USA.
International: If shipping is upgraded, yes. No tracking with "standard" shipping.
Shipping timelines are located in our shop policies here: www.etsy.com/shop/tenderlovecardstock/policy.